Frequently Asked Questions

SHIPPING + RETURNS

We try our best to ship out orders same day as long as they are placed before 2pm pst Monday-Friday. Packages placed after this time will ship the following business day.

Edge Beauty Pro is not responsible for packages once they leave our warehouse. Please contact your local USPS/UPS office to file a claim and email us hello@edgebeautypro.com.

Packages that were purchased with Route will be available to file a claim to receive the amount of the products if accepted.

If Route was not purchased, Edge Beauty Pro is not responsible for lost or mis-delivered packages.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@edgebeautypro.com. If your return is accepted, we’ll send you instructions on how and where to send your package. The cost of shipping to return your Items will be at your own expense.  Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can email us: hello@edgebeautypro.com

PRO ACCOUNT

It's as simple as 1..2..3!

Step 1:  Go to the Edge Beauty Pro home page just hover over the category label PRO ACCOUNT.

Step 2: Choose the PRO ACCOUNT drop down. 

Step 3:  Scroll down and choose the CREATE ACCOUNT button. This will take you to our page that allows you to fill out a form that will require your state board license number.
Don't forget to click SEND! 

Once you submit your form, we will review within 1 business day, apply a special tag to your customer account and you will be ready to receive wholesale pricing on many brands at Edge Beauty Pro!

*If your interested in becoming a B'KATE Retailer or a B'KATE Sub-Distributor click here!

LASH LIFT SUPPORT

BOM Duo is a 3 step system & is what sets us apart from our competitors.

Here’s the Breakdown:

  • Step 1: Lash Lift Lotion
  • Step 2: Setting Lotion
  • Step 3: Moisturizing serum (this step replaces water)

Beautiful Brows & Lashes not only has one aftercare products, but two!

Let’s learn about those:

Duo Brow & Lash inTOXXification - Enriched with nourishing ingredients including panthenol, hyaluronic acid, marshmallow extract, aloe vera, rosemary, chamomile, anica montana, keratin, biotin and apricot extracts. This product is also vegan friendly & cruelty free!

BB Pro Moisturizing Serum is not only applied at the end of a service as our step 3, it can also be used as a daily treatment. This larger bottle offers up to 70 treatments. Simply dispense it into a take home bottle and voila, your client has their own aftercare treatment personalized by you!

theBOMB Mascara- It is the perfect product to add to your Lash Lifting aftercare as it is infused and enriched with Vegan Keratin & Biotin! It's an everyday lengthening & volumizing mascara.

Be sure to create your professional account to receive wholesale pricing on these items!

Duo Brow & Lash inTOXX & theBOMB Mascara 12 months once opened / 2 years unopened.

Step 1 & Step 2 Lotions 7 days once opened / refer to your box for expiration date.

Step 3 Moisturizing Serum 12 months once opened / 2 years unopened.

Pro Bonding Adhesive 3 months once opened / 1 year unopened.

This is probably the most asked question we receive! While it would be nice if there was a “one size fits all” answer, there’s just no way there could be. Here’s Why - LASH DENSITY.

Each client will have a different lash density/thickness. If we did the same processing time with each client, you wouldn’t have consistent results. Some would be perfect, but others would be over-processed or under-processed. It’s important we are customizing the time with each client depending on their lash density.

General Rule of Thumb with BOM DUO Lash Lift Timing Guide:

Fine lashes:
4-5min lift lotion / 4-5min setting

Medium lashes:
5-6min lift lotion / 5-6min setting

Coarse lashes:
6-8min lift lotion / 6-8min setting

Always avoid the tips of the lashes and apply at the base to 1/2 way up.

Do a dry removal for step 1 & 2. When the service is complete, remove the lashes from the rod/shield using your Step 3 instead of water.

BOM Duo's procedure is to tint while the lashes are on the rod once you are complete with Step 2.

You will do a dry removal of step 2, going over the lashes 3-4 times to ensure all product is removed.

TINTING RATIOS:
Mix your Beautiful Brows & Lashes tint with a pea size amount of tint to 3 drops of developer.

Be sure to SHAKE your developer well and don't mix your tint until you ready to apply to the lashes immediately.

With Beautiful Brows & Lashes tint, we want the tint to oxidize while it's on the hair so the true color develops and penetrates fully!

TIMING GUIDE:
Afer a lash lift: 3-5min

Lash tint by itself: 10min

REMOVING YOUR TINT:
To remove the tint, go over with a dry q-tip 3-4 times. You can use a damp q-tip if needed, but stick with using your Bomb Duo Lash Lift - Step 3 to release the lashes from the rod and remove remaining tint.

If you are using BB Super Speed Lift & Tint simply replace step 2 and now you're neutralizing, tinting and nourishing in one step! Remember to follow up with Bomb Duo Lash Lift - Step 3!

BROW LAMINATION SUPPORT

BOM Duo is a 3 step system & is what sets us apart from our competitors.

Here’s the Breakdown:

  • Step 1: Lash Lift Lotion
  • Step 2: Setting Lotion
  • Step 3: Moisturizing serum (this step replaces water)

Beautiful Brows & Lashes offers a couple of options for aftercare!

Let’s learn about those:

Duo Brow & Lash inTOXXification - Enriched with nourishing ingredients including panthenol, hyaluronic acid, marshmallow extract, aloe vera, rosemary, chamomile, anica montana, keratin, biotin and apricot extracts. This product is also vegan friendly & cruelty free! 

BB Pro Moisturizing Serum is not only applied at the end of a service as our step 3, it can also be used as a daily treatment. This larger bottle offers up to 70 treatments. Simply dispense it into a take home bottle and voila, your client has their own aftercare treatment personalized by you!

B'KATE Natural Brow Oil is 100% Pure & hydrolyzed castor oil. B’KATE Castor oil is a soothing oil that helps prevent skin and hair from drying out and makes them supple again. 100% Natural and 100% Vegan. Comes in 2 sizes.

Be sure to create your professional account to receive wholesale pricing on these items!

Let's break it down!

Each client will have a different brow texture/thickness. If we did the same processing time with each client, you wouldn’t have consistent results. Some would be perfect, but others would be over-processed or under-processed. It’s important we are customizing the time with each client depending on their brow thickness

Very fine lashes:
3-4 min lifting lotion/ 3-4 min setting lotion

Fine lashes:
4-5 min lifting lotion/ 4-5 min setting lotion

Normal healthy brows:
5-6 min lifting lotion/ 5-6 min setting lotion

Coarse/thick brows:
6-7 min lifting lotion/ 6-7 min setting lotion

Always remember to avoid the tips of the brows, however it is ok to stretch lotions through the brow hairs for the last minute.

Do a dry removal for step 1 & 2. When the service is complete, use Step 3 to moisturize the brows and break down the Pro Bonder or BB Squeeze Glue Adhesive, this is used in place of water.

BOM Duo's procedure is to tint the brows once you are complete with Step 2. 

You will do a dry removal of step 2, going over the brows 2-3 times to ensure all product is removed.

TINTING RATIOS:
Mix your Beautiful Brows & Lashes tint with a pea size amount of tint to 3 drops of developer.

Be sure to SHAKE your developer well and don't mix your tint until you ready to apply to the brows immediately.

With Beautiful Brows & Lashes tint, we want the tint to oxidize while it's on the hair so the true color develops and penetrates fully!

TIMING GUIDE:
Afer a brow lamination: 3-5min

Brow tint by itself: 10min

REMOVING YOUR TINT:
To remove the tint, go over with a dry q-tip 2-3 times. You can use a damp q-tip if needed, but stick with using your Bomb Duo Lash Lift - Step to remove any leftover tint and adhesive.

If you are using BB Super Speed Lift & Tint simply replace step 2 and now you're neutralizing, tinting and nourishing in one step! Remember to follow up with Bomb Duo Lash Lift - Step 3!

This question gets asked alot! Here are a couple of things to consider when your making this decision.

Waxing before can compromise the skin by excessive heat resulting in burns or skin tearing if wax removal is done improperly. These results may not show up for 24hrs. Therefore we want to avoid using active ingredients, brow lamination lotions, on or around the skin after waxing.

Waxing after a brow lamination is recommended. Always be aware of the integrity of the skin and look for any sensitivities before proceeding with wax.

*try out our BB Wax. BB's soft, thin wax can be easily removed with paper or fabric wax strips which makes it a perfect wax after a Bomb Duo Brow Lamination!

Noemi Hybrid Dye

Depending on the color used and how long you process, colors can last 5-6 weeks on the hair and up to 8 days on the skin.

Darker colors will have a longer skin staining affect.

With Noemi Hybrid Dye, for a natural tint process for 10 minutes.

For a longer skin stain or bolder effect, process for 15 minutes.

If you are using Noemi after a brow lamination, process for 5-8min and check color - as the lamination can cause the pigments to pick up quicker.

Noemi has created a clear color corrector that can be added to any other dye to lighten the shade.

To lighten by one shade, mix 1 part clear color corrector to 1 part of your other color.

To lighten by two shades, mix 2 parts clear color corrector to 1 part of your other color.

We suggest you always use the clear color corrector after brow lamination so color doesn't go too dark.

Noemi is a 1:1 - equal parts tint to equal parts developer.

Mix the dye and apply immediately to the brows or lashes for best results.

Golden Blonde
Cooper Mahogany
Graphite
Light Brown
Chestnut
Medium Brown
Dark Brown
Black
Blue Black
+ the clear color corrector

LOW TO MID INTENSITY

Golden Blonde, Cooper Mahogany and Graphite are the lightest colors and have a low pigment intensity - leaving a very slight stain on the skin. These colors are great shades to use as color correctors.

  • Use Golden Blonde to add warmth
  • Use Cooper Mahogany to add a red tone
  • Use Graphite to add coolness to your mix

MEDIUM TO HIGH INTENSITY

Light Brown has a medium pigment and can be used by itself for soft & dark blondes and soft brunettes.

Chestnut is a deeper red-brown color that leaves a beautiful stain on the skin.

Medium Brown is a warm chocolate brown color and can be used by itself or mixed with any blue/green base shades to create a cooler brown tone.

STRONGEST INTENSITY

Dark Brown is one of the darkest shades with a strong pigmentation and suitable for dark brunettes.

Black is a neutral color and shows on the skin as a very deep dark brown.

Blue Black is not only great for eyelash tinting but can be used a color corrector with any warm based shades.

Golden Blonde
Green Yellow Pigment

Light Brown
Yellow Orange Pigment

Medium Brown
Orange Pigment

Dark Brown
Red-Orange Pigment

Cooper Mahogany
Red Pigment

Chestnut
Cold Red Pigment

Black
Neutral Pigment

Graphite
Blue Green Pigment

Blue Black
Blue Violet Pigment

Noemi Primer prepares the skin before coloring the eyebrows.
This gentle gel like formula cleanses, nourishes, and regenerates the skin and has a pleasent scent.

No greasy, sticky residue!
Preps the skin and hair to allow a more natural color.

Apply with a q-tip or cotton pad. Do not rinse off!

If you're a lash or brow artist, here is a product you cannot live without!

Noemi Remover removes any spots on the skin and can be used to correct eyebrows that are too dark in some areas and allow you to reduce the intensity of the color.

Application: Apply Noemi Remover to a cotton pad or swab and remove the color in the desired area.

Rinse with water afterwards.

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tips + tricks?

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